Terms and Conditions

Bomi Cleaning provides professional eco-friendly cleaning services including:

• Residential Cleaning
• Move-Out Cleaning
• One-Time Cleaning
• Vacation Rental Cleaning
• Office Cleaning

We use environmentally safe cleaning products whenever possible to protect your home, family, and the environment.

2.1Appointments can be scheduled via our website, phone, or text message.

2.2Once your booking is confirmed, you will receive a confirmation message with your appointment details. Please ensure that accurate contact and property information are provided to avoid scheduling delays or issues.

3.1Payment is due within 48 hours after service completion.

3.2An invoice and secure online payment link will be sent to your email and text message.

3.3We accept credit/debit cards and Venmo only.

3.4Failure to submit payment within 48 hours may result in additional fees or suspension of future services.

4.1We understand that plans can change.

4.2Cancellations or reschedules must be made at least 24 hours in advance.

4.3Cancellations made with less than 24 hours’ notice may result in a $40 fee, at Bomi Cleaning’s discretion.

4.4Excessive last-minute cancellations may lead to future booking restrictions.

5.1Clients are responsible for ensuring our cleaning team has access to the property at the scheduled time.

5.2If we are unable to access your home or office upon arrival, a $40 lockout fee may apply.

6.1Bomi Cleaning is not responsible for pre-existing damage to any items or surfaces.

6.2We will take before and after photos for first-time cleans and move-out services to document condition and quality.

6.3In the rare event damage occurs during cleaning, it will be documented and reported to the client within 24 hours.

6.4Clients must report any claims, concerns, or damages to Bomi Cleaning within 24 hours of service completion.

7.1Bomi Cleaning may take photos of areas before and after cleaning for quality assurance and marketing purposes, including use on social media, website, and advertising materials.

7.2Photos will never include personal or identifying information (such as people, addresses, or personal items) without explicit permission.

7.3By using our services, clients grant Bomi Cleaning permission to use such photos in promotional materials, unless they opt out in writing prior to service.

8.1The safety and well-being of our team members is a top priority.

8.2Bomi Cleaning reserves the right to refuse or discontinue service if a property is deemed unsafe, unsanitary, biohazardous, or in otherwise unlivable conditions.

8.3Examples include, but are not limited to: presence of bodily fluids, hazardous materials, extreme clutter, infestations, or aggressive animals.

8.4If a service is refused for safety reasons, the client may still be responsible for a $40 cancellation fee.

9.1Your satisfaction is our priority.

9.2If you are not completely satisfied with your cleaning, please contact us within 24 hours of service. We will gladly return to re-clean the affected areas at no additional cost.

10.1For the safety of our team, please ensure the work area is free of hazards, pets are secured, and that no one in the home is sick at the time of service.

10.2We reserve the right to refuse or terminate service if conditions are deemed unsafe.

11.1Bomi Cleaning proudly uses non-toxic, eco-friendly cleaning products to promote a healthier home and planet. Clients may request specific product use or avoidance at the time of booking.

12.1Your personal information (including address, contact details, and payment information) is kept secure and will never be sold or shared. We only use your data for booking, communication, and payment processing purposes.

The full policy is on our Privacy Policy page.

13.1Bomi Cleaning reserves the right to update or modify these Terms and Conditions at any time. The latest version will always be available on our website, and continued use of our services constitutes acceptance of any changes.

Thank you for choosing Bomi Cleaning — Your trusted eco-friendly cleaning service in San Diego!