Privacy Policy

Bomi Cleaning (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, communicate with us, or use our cleaning services.

Information We Collect

We collect the following types of information to provide and improve our services:

a. Personal Information:

• Name
• Phone number
• Email address
• Service address
• Payment information (processed securely through our payment partner)

Our contact form also stores your subject, message, any service or neighborhood details you enter, the source page and submission time. Contact submissions are stored using Supabase in Bomi Cleaning's separate database schema so we can respond. The embedded ZenMaid booking form continues to submit directly to ZenMaid.

b. Non-Personal Information:

• Browser type, device, and operating system
• Website usage data (such as pages visited, time spent, and traffic sources)
• Communication preferences

How We Use Your Information

We use your information to:

• Schedule and confirm cleaning appointments
• Send service reminders, updates, and invoices
• Process secure payments
• Communicate about promotions or service updates
• Improve our website and customer experience
• Comply with legal and safety requirements

We do not sell or rent your personal information to third parties.

Payment Processing

1. All online payments are processed securely through trusted third-party payment providers.
2. Bomi Cleaning does not store full credit or debit card details on our systems.
3. Payment links are sent directly via email or text message and are encrypted for your protection.

Communication

1. By contacting Bomi Cleaning through our website, phone, or text, you agree that we may reach out to you for scheduling, reminders, and payment follow-ups.
2. You may opt out of promotional messages at any time by replying “STOP” or emailing us directly.

Photos and Media

1. Bomi Cleaning may take before and after photos for quality assurance and marketing purposes.
2. Photos will never include faces, personal items, or identifiable information without your consent.
3. Clients may opt out of photo use for marketing by notifying us in writing before their service.

Data Protection and Security

1. We take reasonable technical and organizational measures to safeguard your information from unauthorized access, disclosure, alteration, or destruction.
2. However, no internet-based system is 100% secure, and by using our services, you acknowledge this inherent risk.

Sharing of Information

We may share limited information only when necessary to:

• Process payments (with secure third-party processors)
• Comply with legal obligations or respond to lawful requests
• Protect the safety, rights, or property of our customers or team

We never sell or share your data for marketing purposes outside of Bomi Cleaning.

Your Privacy Rights (California Residents)

Under the California Consumer Privacy Act (CCPA), you have the right to:

• Request access to the personal data we hold about you
• Request deletion of your personal data (except where retention is required by law)
• Opt out of data sharing for marketing purposes

To exercise your rights, please contact us at office@bomicleaning.com or 619-657-9712.

Retention of Information

1. We retain client records and communication only as long as necessary for business, legal, or accounting purposes.
2. When no longer needed, data is securely deleted or anonymized.

Updates to This Policy

1. We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The latest version will always be posted on our website with a new “Last Updated” date.